Refund policy


Return & Refund Policy




30-Day Return Policy



We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.


All approved returns are subject to:


  • 15% return fee
  • 20% restocking fee






Eligibility for Returns



To be eligible for a return, your item must:


  • Be in the same condition as received
  • Be unworn or unused
  • Include all original tags
  • Be in its original packaging
  • Include a receipt or proof of purchase






How to Start a Return



To initiate a return, contact us at:

exzmotous@gmail.com


Return address:

[INSERT RETURN ADDRESS]


If your return is approved, we will provide:


  • A return shipping label
  • Instructions on how and where to send your item



⚠️ Important: Items sent back without prior approval will not be accepted.





Damages & Issues



Please inspect your order upon arrival. If your item is:


  • Defective
  • Damaged
  • Incorrect



Contact us immediately so we can evaluate and resolve the issue.





Non-Returnable Items



We do not accept returns for:


  • Perishable goods (food, flowers, plants)
  • Custom or personalized items
  • Personal care products
  • Hazardous materials, flammable liquids, or gases
  • Sale items
  • Gift cards



If you are unsure whether your item qualifies, please contact us.





Exchanges



To exchange an item:


  1. Return the original item
  2. Place a new order once your return is approved



This is the fastest way to receive the correct product.





European Union Customers (14-Day Cooling-Off Period)



If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason.


Conditions:


  • Item must be unused and in original condition
  • Must include packaging and proof of purchase






Refunds



Once we receive and inspect your return:


  • We will notify you of approval status
  • If approved, your refund will be issued to your original payment method within 10 business days



Please note:


  • Processing times may vary depending on your bank or card provider
  • If more than 15 business days have passed since approval, contact us at exzmotous@gmail.com