Refund policy
30-day returns
You have 30 days after your order arrives to request a return.
- Unopened parts in their original packaging: no return fee and no restocking fee.
- Opened parts that are unused and in new condition: a restocking fee of up to 20% may apply.
- Wrong fit: if a part doesn't fit the bike you selected on our site, we cover the return shipping.
- Pre-orders: cancel free any time before your order ships.
Eligibility
To be eligible for a return, your item must:
- Be in the same condition you received it
- Be unused and uninstalled
- Include all original tags and packaging
- Include your order number or receipt
How to start a return
Email contact@exzmoto.us or text (941) 681-0251 with your order number. If your return is approved, we'll send you a prepaid return label and the address to ship it to. Items sent back without approval can't be accepted.
Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, contact us right away and we'll make it right.
Non-returnable items
- Custom or personalized items (for example custom decals)
- Hazardous materials, flammable liquids or gases
- Gift cards
Not sure if your item qualifies? Contact us before sending it back.
Exchanges
The fastest way to get a different part: return the original, and place a new order once your return is approved.
European Union customers
If your order ships to the EU, you can cancel or return it within 14 days for any reason. Items must be unused, in original packaging, with proof of purchase.
Refunds
We'll email you once your return is received and inspected. Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been more than 15 business days since approval, email contact@exzmoto.us.